Shipping Policy

Thank you for shopping with OREI! We aim to provide you with a seamless and hassle-free shipping experience. Please read through our shipping policy for more information.

Order Processing Time:

  • All orders are processed within 1-3 business days, excluding weekends and holidays for in-stock items.
  • The cut-off time for same-day shipping is 11 AM CST. Orders placed after this time will be shipped the following business day.
  • You will receive an email notification once your order has been shipped, along with a tracking number if applicable.

Shipping Methods and Delivery Times:

We offer a variety of shipping options, which may vary based on your location. Delivery times are estimated based on the shipping method chosen.

  • Free Standard Shipping: Typically arrives within 3-7 business days
  • FedEx Ground or Home Delivery: Typically arrives within 2-4 business days
  • FedEx Express Saver: Typically arrives within 3 business days
  • FedEx 2Day: Typically arrives within 2 business days
  • FedEx Overnight Shipping: Typically arrives the next business day

Shipping Costs:

  • Shipping costs are calculated at checkout based on the shipping method selected and the destination of your order.
  • We offer free standard ground shipping on all items within the U.S. (Domestic orders only).

International Shipping:

  • We do offer international shipping to select countries. The shipping costs and delivery times for international orders vary depending on the destination.
  • International Customs and Duties: International customers are responsible for any customs duties, taxes, and fees that may apply to their order. These fees are determined by the destination country and are not included in the shipping cost at checkout. These will be charged by the carrier at the time of delivery.
  • Refused Packages: Please note that if a package is refused upon delivery, it will not be eligible for a refund. Customers are responsible for ensuring they are available to accept the delivery or make alternative arrangements for receipt.

Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
  • Please note that it may take up to 24 hours for tracking information to become available.

Shipping Delays:

  • While we strive to ensure timely deliveries, shipping times may be affected by factors beyond our control, such as weather conditions, carrier delays, or high demand during peak seasons.
  • If there is a delay with your order, please contact us at, and we will assist you.

Missing or Damaged Shipments:

  • If your order arrives damaged or is lost in transit, please contact us within 3 days of receiving the package. We will work with you and the carrier to resolve the issue.
  • Please keep the original packaging and take pictures of any damage to assist with our claims process.

Address Accuracy:

Please ensure that the shipping address you provide is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. If you realize there is an error in your address, please contact us immediately to make corrections before the order is shipped.

Contact Us:

If you have any questions or need assistance with your order or shipping, please don’t hesitate to reach out to us at. We’re here to help!

Thank you for shopping with OREI!