Refund Policy

If item is received damaged
We make every effort to prevent shipping damages. If your package appears damaged upon receipt, simply REFUSE the shipment. If the shipping company has left and you realize that your package(s) is damaged, immediately contact Customer service at 877-290-5530. You must contact Customer Service within 24 hours of receipt of package. All Damaged Exchanges must be returned double boxed (manufacturers box must be inside of another box designed for shipping) with the RMA # written clearly on the outer box accompanied by a note, explaining why the product is being returned, in the original merchandise box.  Exchanges are made for the same model only.  We do not cover return shipping for international orders under any circumstances. Buyer must pay for return shipping for international orders for refund.

If item is defective
For the convenience of our valued customers we offer an easy to follow return policy for defective items.  Eligible defective products may be returned for an exchange within 30 days from the date your product was delivered. Defective products will be exchanged for the same model only. Defective products must be returned with the original box and packaging and with all included materials including, but not limited to, warranty cards, manuals, and accessories.  The UPC label must be intact. We reserve the right to charge for all missing materials. We do not cover return shipping for international orders under any circumstances. Buyer must pay for return shipping for international orders for refund. 

The 30 day defective exchange policy does not apply to TVs 32" and larger, any over sized product(s) shipped via truck freight company (other than standard UPS or USPS), cell phones. If any of these items are deemed defective, they will be covered exclusively by the manufacturers warranties (if exists), and you must contact the manufacturer for any repairs.

 

Note: Products that are misused or incorrectly configured will not be deemed defective. Unlocked cell phones sourced internationally may not have manufacturer's warranty in the US. Please contact us within 72 hours if you have received. a defective cell phone. Defective cell phone will be exchanged for the same model only, provided it is returned in the same condition received.

To process a defective return/exchange you must request RMA. All returns/exchanges require a Return Merchandise Authorization Number (RMA#). This will be given by Customer Service. All Returns/Exchanges must be double boxed (manufacturers box must be inside of another box designed for shipping), with the RMA # written clearly on the outer box accompanied by a note, explaining what is wrong with the item, in the original merchandise box.

If you don't like or don't want the item
If you are not satisfied with your purchase, you may (after obtaining a Return Merchandise Authorization Number), exchange or return the merchandise for a refund within 30 days of receipt (Less Shipping & Handling Charges. Restocking fees* may apply). All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, UPC label intact, and any other included materials.

This 30 day return policy does not apply to televisions, any over sized product(s) shipped via truck freight, cell phones or open box/clearance merchandise. All unlocked cell phones and open box/clearance merchandise are Final Sale.